Our Commitment
[PLACEHOLDER — describe Invesstum's commitment to acknowledging and resolving investor complaints fairly and within regulatory timelines.]
Legal
Grievance Redressal Policy
A working scaffold for how we plan to handle complaints once Invesstum is live. This draft is not final and has not been reviewed by compliance or legal counsel.
Draft placeholder — this document requires review and approval from qualified legal counsel before go-live.
Step 1 — Contact Support
[PLACEHOLDER — describe how to raise a complaint via email or in-app support, and the expected first-response time.]
Step 2 — Escalate to the Compliance Officer
[PLACEHOLDER — provide the name and direct contact details of the designated Compliance/Grievance Officer once appointed.]
Step 3 — SEBI SCORES / ODR Portal
If a complaint remains unresolved, investors can escalate it to SEBI through the SCORES platform (scores.sebi.gov.in) or the SEBI-recognised Online Dispute Resolution (ODR) platform (smartodr.in).
Turnaround Time
[PLACEHOLDER — specify the committed acknowledgement and resolution timelines once finalised with compliance and legal.]