Raise a query
In the app, go to Profile → Help & Support → Raise a Query. Choose a category (General, KYC, Order, Payment, Portfolio or Other), add the fund or folio if relevant, and describe the issue. You can also email support@invesstum.com.
Track your query
- Open — we've received it.
- In progress — our team is working on it.
- Resolved — we've responded. Reply if you still need help and it will be reopened.
- Closed — the query is complete. Raise a new query for anything else.
Escalate a complaint
If you're not satisfied with the resolution, write to our grievance officer at grievance@invesstum.com.
If your complaint is still unresolved, you can take it to SEBI through the SCORES portal (scores.sebi.gov.in) or the Online Dispute Resolution portal (smartodr.in).
Still need help?
Email support@invesstum.com or send us a message. We will never ask for your password, OTP or bank PIN.